Last updated: September 10, 2026
This applies only if you sell through Honeyfell. It sits on top of the Studio Terms of Service and the Privacy Policy, which continue to apply. If you do not sell, it does not apply to you.
This Agreement applies when you use Honeyfell to sell — prints, digital products, gift cards, or anything else offered through your store. It sits on top of the Studio Terms of Service and the Privacy Policy, and those continue to apply. Where this Agreement and the Studio Terms disagree about selling, this one governs.
You accept it when you connect a payment account or open your store. If you do not sell through Honeyfell, it does not apply to you.
Defined words carry the meanings given in the Studio Terms: Studio (or "you") is your business; Client is the person you share a gallery with; Honeyfell, "we" and "us" are Honeyfell LLC.
When a Client buys from your store, they are buying from you, not from Honeyfell. You are the merchant of record, the seller for consumer-protection purposes, and the business the Client has a contract with.
Honeyfell operates the software. We are not a party to the sale, we do not take possession of your Clients' money, and we are not responsible for fulfilling what they bought.
Concretely, and without limitation, you are responsible for:
directly;
that applies where you and your Client are.
Your store carries your business name and your postal address for this reason: the Client is owed a clear answer about who they are buying from, and the answer is you.
What Honeyfell will do. We will keep the store, checkout and order records working, pass your order to the lab route you have configured, and help you with technical problems. We cannot refund, reprint, or reship an order, because we are not the seller and the money is not ours to return.
Sales are processed as direct charges on your own Stripe connected account. The Client's payment goes to your account, not ours. Payout timing, payout method and the balance itself are matters between you and Stripe, on Stripe's schedule.
You must open and maintain a Stripe account and accept the Stripe Connected Account Agreement and Stripe's Services Agreement. Those are contracts between you and Stripe. We cannot vary them, waive them, or act for you under them.
We may see order metadata and the status of your account's capabilities. We do not hold your funds and cannot move, release, or freeze them.
If Stripe restricts, suspends, or closes your account, your store stops taking payments. That is Stripe's decision, made under your agreement with them, and it is not something we can reverse.
Your store will not accept payment until payouts are enabled on your Stripe account. That is deliberate — a checkout that takes money with nowhere to send it is worse than a checkout that is closed.
We deduct a commission at the moment of sale, as a Stripe application fee. There is no invoice and nothing to pay separately.
| Your plan | Commission |
|---|---|
| Free | 15% |
| Pro | 0% |
| Studio | 0% |
What the commission is charged on. The product subtotal only, after any gift-card or promotional credit is applied. It is not charged on shipping and not charged on tax. Taking a percentage of postage would be profiting from a courier's work, and taking a percentage of tax would be taking a cut of money that is owed to a state.
Everything else — the rest of the sale price, less Stripe's own processing fee and whatever your lab charges you — is yours and lands in your account.
Your plan's rate is the rate in effect when the sale completes. If we change commission rates we will give at least 30 days' notice, and you may cancel, downgrade, or switch off your store before the change takes effect.
You decide whether to refund. You issue it from your own Stripe dashboard, because it is your account and your money.
When you refund a Client, we return our commission to you, in proportion to what you refunded. Refund the whole sale and the whole commission comes back; refund half and half comes back. It happens automatically when Stripe tells us the refund occurred, and you do not have to ask.
This is not how Stripe behaves by default — by default a platform keeps its fee and the seller absorbs the entire refund plus the fee. We think that is indefensible: it would mean you paying us for a sale that no longer exists. If you ever refund a Client and the commission does not come back within a few days, tell us and we will correct it by hand.
Fractions of a cent round in your favour.
Stripe's own processing fee is not refunded to you, by Stripe, on a refunded charge. That is Stripe's policy and outside our control.
If a Client disputes a charge with their bank or card issuer, Stripe debits the disputed amount from your Stripe balance, because the charge was made on your account. Stripe's dispute fee is also charged to your account.
You are responsible for the amount of any chargeback and any associated fee. You respond to the dispute, and the evidence — the order, your lab's shipping record, your correspondence with the Client — is yours to gather and submit through Stripe. Honeyfell does not receive delivery confirmation from the lab or the carrier.
We will make the order record available to help you. We cannot respond to a dispute for you, and we cannot reverse one.
We do not refund our commission on a chargeback the way we do on a refund you choose to give. If a dispute is resolved against you and you would like the commission on that sale returned, ask us and we will look at it — but treat that as a courtesy, not a term.
If your Stripe balance cannot cover a chargeback, that shortfall is between you and Stripe under your agreement with them.
Your lab is your supplier, not ours. You choose it, you hold the account, and your agreement with them governs their work. We have no contract with your lab and no ability to chase, expedite, reprint or refund anything on your behalf.
There is no automatic lab submission, and this is not a temporary gap. When an order is paid, Honeyfell emails a work order — ship-to details, line items, the image files, and the margin maths — to your fulfilment address. A human then places that order with the lab. No lab we can integrate with offers self-serve API access to a platform of Honeyfell's size, so this step is permanent for now and we would rather say so plainly than describe it as "coming soon."
What that means for you: an order is not in production until someone acts on the work order. Your published shipping window has to include that step. If you cannot check the fulfilment inbox for a week, raise your shipping window or switch the store off.
Your store publishes a shipping window — how many business days after payment an order normally ships. The default is 10 business days; you may set anything from 1 to 30.
Under the FTC Mail Order Rule (16 CFR 435) you must have a reasonable basis to expect you can meet the time you state, and if you state nothing the legal default is 30 days. Stating a time you cannot meet is the violation — not being late once.
Because fulfilment involves a person opening a work order (§7), set this number against how quickly you actually act, not against how fast your lab prints.
If you cannot ship in time, contact the Client before the window elapses with a revised date and let them accept it or cancel for a full refund. Your store's Terms of Sale already promise the Client exactly this, in those words.
California Business & Professions Code §17538(d)(1) requires an internet vendor to disclose, before accepting payment: the return and refund policy, the legal name the business trades under, and the complete street address it is conducted from. Violation is a misdemeanour.
Honeyfell renders those for you, from what you enter in Settings, on your store's Terms of Sale page — linked from the cart before checkout and from every order.
You must give us a legal business name and a complete street address, and they must be true. A PO Box registered with the USPS or a commercial mail receiving agency box is fine; an incomplete address is not.
If they are missing, your store will not take payment. You will see the missing piece named on your Store page. This is deliberate: the disclosure is a legal precondition of accepting the money, not a nicety, and a checkout that cannot say who the money is going to should not run.
You may also give a contact email, which appears on the same page so a Client can reach you about their order. It is optional — §17538 does not require one — and if you do not set one, the page directs Clients to your postal address instead. We never publish your order-fulfilment address, which receives your Clients' shipping details and is not a contact address.
Sales tax is yours. Registering where you have an obligation, charging the right rate, filing and remitting are all your responsibility. Any tax calculation Honeyfell shows is a convenience and is not tax advice. We do not file or remit on your behalf.
The commission we charge is a fee for software, not a share of your revenue for tax purposes, and it is charged on the pre-tax subtotal (§4).
You may not use the store to sell anything unlawful, anything you do not have the rights to, or anything the Studio Terms' acceptable-use section prohibits. You may not use it to take payment for goods or services you do not intend to deliver.
Photographs of people may only be sold where you have the rights and consents the Studio Terms require, including the consent of a parent or guardian where a minor appears.
Where you sell gift cards, commission is charged once, when the card is bought — never again when it is redeemed. A redemption reduces the subtotal that a later order's commission is calculated on, so the same money is not charged twice.
A gift card you sell is your obligation to your Client, not ours. If your store closes, outstanding balances remain a liability of your business. Gift cards may be subject to escheat and expiry rules in your state; those are yours to comply with.
You may switch your store off at any time. Doing so stops new orders. It does not cancel orders already placed, and you remain responsible for fulfilling them.
We may suspend selling for material breach of this Agreement or the Studio Terms, for non-payment, where Stripe has restricted your account, or where we are required to. Except for unlawful activity or legal compulsion, we will give notice and a reasonable chance to fix the problem first.
Orders that already exist survive all of it. If your store is suspended or you close your account, the work orders, the order records and your Clients' right to what they paid for do not go away, and your obligations under §2 continue until those orders are resolved.
The limits, disclaimers and indemnity in the Studio Terms (§11 and §12) apply to this Agreement in full.
For the avoidance of doubt: we are not liable for lost sales, refunds, chargebacks, lab errors, shipping failures, or a Client's dissatisfaction with what you sold them. You will indemnify us against claims arising from your sales, including claims by your own Clients about orders you fulfilled or failed to fulfill.
We may update this Agreement. For material changes we will give at least 30 days' notice by email or in-app, and continuing to sell after that means you accept it. A commission increase always gets the 30 days described in §4.
Honeyfell LLC 1500 N Grant St #11484 Denver, CO 80203 United States